First, everyone at our firm is aware of all our cases. So, if you call someone will have information about your matter. Second, you typically talk to and get to know the staff who can help you through the process and get the lawyers involved if something comes up that requires your attorney’s attention. Third, a smaller firm is more flexible. A smaller firm is able to treat each case uniquely and can make decisions on the case quickly and without having to run it by one or more management levels.